100% Refund or Exchange Guarantee

At Keepsake Memorial Jewellery, we understand that it is difficult to buy online. Particularly when you are buying something as special as cremation jewellery. We accept that you may want to see and touch the jewellery before you commit to buying it. So we want you to have the peace of mind that you can return the jewellery for a guaranteed full refund or exchange (excluding postage) for any reason at all!

This refund policy applies to all purchases that are not engraved/personalised. Of course, if there is any fault with a personalised memorial jewellery order, we will replace it for you.

Please ensure that you contact us within 14 days to arrange the return or exchange. The pendants must be returned in their original packaging, unworn and undamaged.